Every guest message, answered on time.

See every conversation next to the reservation

Guest conversations from Airbnb, Vrbo, and Booking.com messaging, email, SMS, and the Staylio guest app land in one Lodgix inbox, and your reply goes back through the channel the guest wrote from. Each conversation sits beside the guest's reservation, so the dates, the property, and the booking status are right there when you answer, and the full history stays in one record when the same guest books again.

Share the inbox with your team

Assign conversations to team members, leave internal notes and mentions your guests never see, accept or decline Airbnb requests to book, and export any conversation to PDF. Set default assignees so new conversations reach the right person from the first message.

Send the right message at the right moment

Automated messages go out by email or SMS on the timing you choose, such as a set number of hours or days before arrival or after departure, when a reservation is confirmed or paid in full, or when a rental agreement is signed. Messages to Airbnb, Vrbo, and Booking.com guests can be delivered inside that channel's message thread. Merge tags fill each message with details from the reservation, including the guest's name, arrival and departure dates, check-in and checkout times, the door code, Wi-Fi details, directions, and parking information.

Describe an automation, an email template, or a guest form in plain English and AI builds it. Need a starting point? Our Airbnb message templates cover the eight messages most hosts send, with the best time to send each one.